Terms of Use and Privacy Policy

Thank you for choosing to use Cat and Pillar’s services.

By choosing to access and use our services on this website, you agree to the Terms of Use (‘Terms’) as stated in this webpage. If you do not agree with the Terms, please do not use the website.

Cat and Pillar reserves the right to amend the Terms at any time without prior notice. Only the current version of the Terms reflected in this webpage will be valid at any point in time.

Your Obligations

While using the system, the user shall:

  1. provide only information that is accurate and true at the time of making any transactions,

  2. be fully responsible for all actions performed on the Website, and

  3. only perform actions on the website via an Internet browser in a manner that the website was designed for. Where instructions or directions are given on how the website is to be used, users are to use the website in compliance with those instructions or directions.

The user shall not:

  1. give any third party access to his account, or transfer the rights to his account to any other party,

  2. provide information pertaining to another party, or on behalf of another party, without first obtaining their explicit consent,

  3. use integration techniques such as inline linking or framing techniques on third party websites,

  4. perform any action that compromises the security or performance of the system, or in any way causes damage to the system, including the disclosure of any underlying security mechanisms of the website to any party, or

  5. perform any action on the system via an automated script or bots, such as web scraping or crawling.

Privacy Policy

Personal information is not collected on the site except for the purpose of communicating with our users or for performing transactions with the relevant government agency. Personal information provided shall not be given to any other third party, unless they are Cat and Pillar’s business partners who have been appointed to assist in performing transactions with the relevant government agency on behalf of the user, or if we are legally obliged to disclose such information.

Personal information that has been collected shall be retained in order to provide users with the ability to monitor the progress of their applications via the website.

Users are able to request for the deletion of any of their personal information from our records at any time. Such requests may also result in the termination of their account with Cat and Pillar.

As a legal requirement, personal information pertaining to the identity of the intended applicant or owner of the trademark shall be given to the relevant government agency. Such information, notably the intended trademark applicant’s or owner’s name and address, will be made publicly available by the government agency. This is necessary in order for the public to ascertain the identity of the applicant or owner of the trademark.


Users are expected to update their contact details promptly whenever there are any changes to them. Failing to do so, Cat and Pillar shall not be responsible for any delays or missed deadlines in the handling of your trademark applications or registrations due to our inability to contact the user.

All correspondences with Cat and PIllar will be sent to the email provided by the user. Once these correspondences have been sent, Cat and Pillar shall not be responsible if the user fails to receive or read any of our correspondences.

Availability of Services

While we will do our best to ensure the continual provision of our services, Cat and Pillar has the discretion to permanently suspend or temporarily halt the provision of any service.

Customers affected by any changes in our services will be duly notified so that their trademark rights will not be adversely affected.

Cat and Pillar reserves the right to change or remove any of its services without prior notice.

No Legal Advice Provided

When you engage our services, we will function as your agent to assist with trademark filings and renewals. By engaging in our services, you acknowledge and agree that our services do not constitute the provision of legal services. No information on this website or via other modes of correspondence shall be taken to be legal advice.

Cat and Pillar shall not be held liable if any information on the website does not apply to specific cases of trademark applications or registrations or general trademark practices in any country. The user shall be solely responsible for ensuring that they comply with the requirements of the relevant legislation.

Cat and Pillar will not be held responsible for any action taken by you as a result of the information provided on the website. With regards to actions taken as a result of the information provided in the assessment report as part of the Safe Route trademark filing, Cat and Pillar shall not be liable beyond what is stated under the section “Safe Route Refund Scheme” in the Terms. No claims or damages, monetary or otherwise, can be made against Cat and Pillar beyond what the Terms provide for.

Safe Route Refund Scheme

The user shall be eligible for a partial refund of Cat and Pillar’s professional fees pertaining to the assessment and filing of the trademark application in Singapore if the following criteria are met:

  1. The user successfully submitted and paid for his trademark application via the Safe Route filing scheme to file his trademark application in Singapore via the website.

  2. The user received a positive assessment report from Cat and Pillar for the same trademark application. For the avoidance of doubt, a positive assessment report is one that contains the following phrase in the title of the report: “Outcome of assessment: positive”.

  3. Upon receiving the assessment report, the user successfully submits and pays for the post-assessment trademark application within 3 business days.

  4. A refusal is received from the Intellectual Property Office of Singapore (IPOS) for the trademark application submitted.

The quantum of the partial refund for eligible users shall be fixed at 100% of the fees for assessment and 70% of the professional fees for the post-assessment filing. Official fees paid to IPOS, bank charges, currency conversion fees and transaction fees that have been incurred by users shall not be refundable.

Provision of Trademark Information

While we will do our best to ensure the accuracy of the data by only using official sources, such as data provided directly by the respective national IP offices, we cannot guarantee that the data will be accurate at all times and take no liability for any inaccuracies. Cat and Pillar is also not responsible for the availability of data updates that are provided via the respective national trademark offices, via APIs or otherwise.

Trademark information made available through our services is for the user’s convenience of managing his trademarks via Cat and Pillar’s online services. It shall not be used for any other purpose, such as building a revenue stream or for any commercial or illegal purpose. Such prohibited usage includes, but is not limited to, the building of an external copy of a trademark database, or for contacting other trademark proprietors for commercial purposes.


All fees will be charged in Singapore Dollars, and must be paid in full before services are rendered.

Fees paid for our services shall be non-refundable unless otherwise designated.

Official fees payable to the relevant intellectual property office may differ from the amount collected on the website. When this occurs, the user will be required to pay the shortfall in official fees before the payment for the service requested is considered to have been paid in full.

Cat and Pillar may, at its sole discretion, change its fees at any time. These changes will be reflected online at this site and made effective immediately without need for prior notice to you.


Usage of the website is at the sole risk of the user. Cat and Pillar does not warrant that the information on the website is error-free or applicable in all circumstances or jurisdictions.

The user shall indemnify Cat and Pillar from any loss or damages suffered, actual or potential, monetary or otherwise, as a result of a reliance on any of the content or materials provided on the website or through any of its services. Likewise, the user shall not take any legal action against Cat and Pillar with respect to any such loss or damages suffered.

In addition, the user shall not hold Cat and Pillar liable for any damage or loss suffered, actual or potential, monetary or otherwise, from the lack of availability of the website, access to the website, system errors or defects that may cause any deficit to the services rendered.

Cat and PIllar shall not be responsible for any failure or deficit in performing its services due to unforeseen circumstances, including, but not limited to acts of God, natural disasters, strikes, work stoppages, malfunction of telecommunication services or utilities, accidents, terrorist attacks, wars, and sabotage.

Nevertheless, if despite the Terms in this agreement Cat and Pillar were to be held accountable for any loss or damages suffered by the user, Cat and Pillar’s liability shall in no case exceed the fees that the user had paid to Cat and Pillar over the last 3 months prior to the event giving rise to the liability, regardless of the cause or circumstance of the damages or loss suffered.

Cat and Pillar may, at its sole discretion, change its fees at any time. These changes will be reflected online at this site and made effective immediately without need for prior notice to you.


Cat and Pillar is the sole owner or licensee of all intellectual property rights of all content on the website and any materials provided as part of Cat and PIllar’s services. Reproduction or redistribution of any such content or material without prior consent is strictly prohibited.

Governing Law

The website shall be governed according to the laws of the Republic of Singapore. Any dispute that arises in relation to the Terms or your usage of the website shall be subject to the exclusive jurisdiction of the Republic of Singapore.